For those who cherish NOLVIA, we offer a bespoke order service designed to bring even greater satisfaction.

Whether it’s reshaping an existing piece—such as transforming a design originally made as earrings, rings, bracelets, charms, brooches, obi clasps, hair accessories, cufflinks, tie bars, or lapel pins into another form according to your preferences—or selecting gemstones in your favourite colours through custom orders, or creating a completely original design from scratch, we are here to lovingly bring your vision to life.

Please do not hesitate to get in touch for more details.

Kindly be aware that, on occasion, we may need to pause accepting bespoke orders without prior notice, and we appreciate your understanding.

We offer a variety of personalisation services to make your piece truly your own.

Whether it’s engraving a name, initials, a special date, or a bespoke motif, we add your chosen details with care. You may also select the finish you prefer, from a polished mirror shine to a subtle matte effect.

These personalisations are carried out with respect for the original design and the technical qualities of each creation. Please note that the options available may vary depending on the piece.

Personalisation requests placed at the time of order are complimentary.

Ensuring a comfortable fit and the right size is important to bring out the true beauty and purpose of each piece.
We offer personalised adjustment services to suit each wearer.

Our craftsmen carefully resize rings and bracelets, adjust earring clips and posts, and alter chain lengths — all while preserving the balance and integrity of the original design.

As these adjustments respect the technical features of each piece, the range of possible changes may vary. Please feel free to contact us for further information.

Initial requests made within 90 days of purchase are complimentary.

We provide a maintenance service to help keep your cherished pieces beautiful and in good condition over time.

If you notice any concerns with your jewellery, please feel free to stop wearing it for a while and make use of this service. To enjoy your jewellery for many years, we also recommend regular maintenance.

Our craftsmen will carefully attend to your piece, whether that involves adjusting chains, repairing or replacing clasps, or checking the settings.

If repairs are needed, we will suggest the best course of action and provide a clear estimate for your consideration.

To gently restore the natural radiance that may subtly change over time, we offer careful cleaning services. Using specialised tools, we take great care to respect the unique qualities and craftsmanship of each piece.

If deeper scratches are present, we may recommend our polishing service, which involves lightly removing a very thin layer from the metal’s surface to refresh its finish. This is offered only when truly necessary, ensuring the integrity of your treasured jewellery is preserved.

In addition to the services mentioned above, we always strive to respond flexibly to the condition of your piece and your individual wishes.

When you entrust us with your treasured item, our dedicated team will carefully examine its condition.
Based on this, we will provide the most suitable care and maintenance tailored to the design and state of your jewellery.

Before beginning any work, we will clearly explain the necessary steps and provide a detailed estimate, proceeding only once you are completely happy to go ahead—so you can rest assured.

Should you have any questions or concerns at any time, please do not hesitate to get in touch.